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user_b076ae
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1st Like

Visitor

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1 Message

Sunday, November 6th, 2022 12:50 PM

Closed

Service out for over 24 hours

our internet has been out for over 24 hours now which is unacceptable. We need answers on when this will be fixed now. Truly the worst company with even worse customer service. Can’t even get past that terrible recording when you call in. 

Question

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Updated 

3 years ago

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Christophunkk

Visitor

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1 Message

3 years ago

Ours has been out for almost 2 days now in Washington

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CCKimberly1

Official Employee

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842 Messages

Thank you for reaching out through our Xfinity Forums site @Christophunkk. As I will need some details, I will need to access your account.
Will you please send our team a direct message with your full name and full address?
~~~~
To send a "Direct Message" message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

EG

Expert

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111.3K Messages

3 years ago

Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityBenjaminM

Official Employee

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2.2K Messages

3 years ago

@user_b076ae Hello! Thank you for reaching out to us here on our Community Forums page. We are very sorry that you are without your services and we can certainly see what is going on. You can also go here to our Xfinity Status Center if there are any interruptions of service in the area this will be your best place to see what is going on (https://www.xfinity.com/support/status). 

 

Otherwise, if you would like us to take a look at your account, please send us a Private Message with our full name and address. Here are some instructions on how to send us a PM in case you need them:


Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

We look forward to speaking to you there.

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flyingcodemonkey

Visitor

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3 Messages

3 years ago

Maybe I'm missing the obvious, but not seeing these links (Direct Message, etc.)?  We're in the "service out for more than 24 hours in Washington" group as well.  The Comcast site has been acknowledging the outage since then but nothing for status or ETA.

(edit) And yes, I've signed in.

(edit) Okay, the icon finally appeared after I refreshed the page again.  Odd but fair enough.  Hopefully someone will respond.

(edited)

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user_605f72

Visitor

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1 Message

3 years ago

Yup 2 days now no internet and cable!!!!

stressful!!

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CCSelena

Problem Solver

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892 Messages

Hi there @user_605f72! I am sorry to hear that you are experiencing service issues. We want to take a look further into this for you. Can you please send us a DM? 

 

Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

I no longer work for Comcast.

3 years ago

0

flyingcodemonkey

Visitor

 • 

3 Messages

@XfinitySelena​ Not to pile on, but what's the current response time like on the Direct Messages line?  I'm there but no response yet after about 5 minutes.  I can't tell if folks on the support side are currently swamped or if I'm shoutcasting these messages into the void.

3 years ago

0

user_e10af0

Visitor

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1 Message

3 years ago

I too am without internet for over 24hours in Bothell, WA. Im trying to get a direct message or Peer-to-peer notification, but there is no button for either of those and I am signed in. Also i try to request a credit for no service and it says im not eligible.

1

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CCYvonne

Contributor

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340 Messages

Hello @user_b076ae I am sorry to hear you're service is out. I'd like to review your account to see what's going on. Can you please send our team a direct message with your full name and full address?

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

 

Click the "Direct Messaging" icon

 

Click the "New message" (pencil and paper) icon

 

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 

 - An "Xfinity Support" graphic replaces the "To:" line

 

Type your message in the text area near the bottom of the window

 

Press Enter to send it

 

I no longer work for Comcast. 

3 years ago

0

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