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user_0e3ls2
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2 Messages

10/13/2026 7:26 PM

Service on my account

Cable lines are falling outside. Can someone come take a look and fix them? And give me a time frame when they can come. 

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58 minutes ago

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EG

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122.1K Messages

2 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityGabriel

Official Employee

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3.6K Messages

2 hours ago

 

user_0e3ls2, Hi there! Absolutely, we can help look into this. I can understand the concern about dealing with falling cable lines outside, and I understand wanting to know when someone can come out. You've come to the right place for help. Do you currently have an account with us? If so, are you noticing any service issues? Once we receive this information, we can determine what type of service request is needed and check the available options for getting someone out there. 

 

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user_0e3ls2

Visitor

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2 Messages

1 hour ago

Yes, sometimes there’s spotty connection. Yes I do have an account   

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XfinitySeth

Official Employee

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1.7K Messages

Thanks for clarifying! We'd be happy to jump into this further for you 👍 To get started, please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”.

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

 

You can see how to send us a direct message here,

How to: Direct messaging within the forum | Xfinity Community Forum

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