tkeever14's profile

New Poster


4 Messages

Tue, Aug 25, 2020 1:00 PM

Service Needed!! New Construction Build

New Home Service / Construction Request Unanswered

I am having this same problem we have been trying to get service at our new construction for over 3 months.  We already have dug the proper piping and we have had the land surveyed.  We have had 2 technicians come to the house just to tell us that they don't work in the construction department and can't install our service until the construction service team runs 1 wire that we already have a conduit for.  This is extremely frustrating and no one in the customer service department has been able to help us.  We have asked to speak or meet with someone in the construction department and no one will ever call us back.  We tried to be proactive and get the service early to help with lead time, but now we are about to move into the house and need answers.  This is extremely frustrating and wasting our time (over 12 hours in total).  @ComcastCares  We really need to get some answers or we are going to have to find an alternative Internet option.




1 Message

1 m ago

Did you ever get this resolved? I am in the process of helping a construction company w/ a new house build and trying to get these installed prior to construction and i cannot get anyone to even talk to me..i just get sent to the wrong department over and over! do you have a contact by chance? thanks!


Official Employee


128 Messages

I would like to look further into the status of the work. Can you please send us a Private Message with your first and last name? To send our team a private message, click the chat icon at the top right of the screen. Choose the handle "Xfinity Support".

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