Visitor

 • 

1 Message

11/07/2026 11:28 PM

Service moved too early

I am moving and scheduled the date for the service to end at my old home to be today. Unfortunately, because of a car accident as well as a few other things, I didnt get moved when I expected. So I still need Internet at my old home for about another month but the service has stopped

Oldest First
Selected Oldest First

Official Employee

 • 

2.8K Messages

4 days ago

 

user_x8pcie I hope you, and anyone else involved is ok. That must have been a dangerous experience. My team can further help you on our end.
 

Click "Sign in" if necessary.

Click the "Direct Messaging" icon.

Click the "Start new conversion" (Pencil and paper) icon.

In the  "To:" Line, type "Xfinity Support".

As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

An  "Xfinity Support" graphic will replace the  "To:" line.

Type your message in the text area near the bottom of the window.

Press Enter to send it.

 

For an example on how to send us a Direct Message, check out this link: How to: Direct messaging within the forum | Xfinity Community Forum

 

forum icon

New to the Community?

Start Here