Service Malfunction – Refund Required

On Saturday at approximately 3:20 PM, my cable service failed during a critical moment of the Texas vs. Ohio State football game. The error code XRE-03059 appeared on my TV. I immediately attempted troubleshooting, including multiple restarts, while Comcast performed its own remote troubleshooting. Despite these efforts, the service was unavailable long enough for me to miss the potential game-tying drive.

This is not only frustrating but unacceptable. I pay for reliable service, not repeated disruptions during pivotal events. A refund for the outage period should not require debate or negotiation—it should be automatic and reflected on my next bill. Please ensure this adjustment is applied without delay.