Service line for new construction

Concen moved here for assistance.

Hi, and congratulations on your new home! Thank you for thinking about Xfinity for your services. We can help with this by submitting a serviceability ticket for you. Please begin by sending us a direct message with your full name and the address of your new home. 

How to Send Us a Direct Message:

1.  Click "Sign In" if necessary.
2.  Click the "Direct Messaging" icon.
3.  Click the "Start new conversation" (pencil and paper) icon. 
4.  In the "To:" line, type "Xfinity Support".
5.  As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6.  An "Xfinity Support" graphic will replace the "To:" line.
7.  Type your message in the text area near the bottom of the window.
8.  Press Enter to send it.

For an example of how to send us a Direct Message, check out this link

How to direct message within the forum