Visitor
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1 Message
Service lies and promises
I need a new phone and upgrade if you will, I have called several times to no avail, all I get is lies and promises so far and I have been doing this for months hoping to get a simple phone, as I have paid my bill on time every month, then they charge me 30 extra dollars saying that I signed up for the unlimited service which I did not, and I am told my credit is zero with them which how can it be zero if I paid my bill every time it came due to let alone saying that I signed up for the unlimited deal which I did not, it seems like you complain to them about any subject and they just say what you want to hear at the time, and they will say that they will escalate it or talk to the back office or have whichever team to look at it and we'll fix the problem but never does, I hope this reaches the right person but with billion dollar corporations it is futile to try to get anything taken care of, so good luck guys hope you have better luck than I did but it don't look like it after reading all these complaints LOL 😂
XfinityGabriel
Official Employee
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3.1K Messages
7 hours ago
@user_bg8zwm
Hi there! Thanks for taking the time out of your Wednesday to reach out. I can understand the inconvenience and frustration caused by trying to get help for so long. Being charged for a plan you don’t recognize, receiving conflicting information, and not seeing follow‑through after multiple contacts is understandably upsetting, especially when you’ve paid your bill on time. I am sorry to learn about this experience. You've come to the right team of experts to help over social media. We can help. When you mentioned being charged an additional $30 for an unlimited plan that you didn’t sign up for, can you confirm whether you were enrolled in the By the Gig data plan instead? Also, how long have you had Xfinity Mobile service?
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user_f7c37c
Contributor
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24 Messages
2 hours ago
They only want you to sign up for their phone they don't want to provide good service for it
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