1 Message
Service Issues/Billing issues
There was an issue in the line from the service point to my address, it was determined that underground work was needed and was scheduled for completion in early January. It still has yet to be completed (they remarked the utility lines on the 28th of February). The original work date was cancelled to to weather and persistent weather has delayed the work (completely understand the delays). However I am still being charged at the full rate for a service that has yet to be provided at my address.
I am more than able to provide additional information to the support team to resolve this issue. I still want the service setup.
XfinityMarcos
Official Employee
•
2.3K Messages
2 months ago
Hello user_ce9q10, I appreciate you taking the time to include those details in your post, and for visiting our Forum. I completely understand where you're coming from, and would love to look into this further with you. To be transparent, we typically hold off on applying any credits until your service is fully restored. I'll need to grab some account details privately. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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