Service issues (Edit)

You guys came to update and fix my cable and the crew ran it across my driveway and sidewalk on top of my front yard….when I told them that was not going to work they said they were going to take care of it never did and I received a call from a barely English speaking person who called me from Miami 351 miles away saying it was done when I came home from work nothing had been done it’s been at least 3 months 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" If necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person".

Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

@XfinityEricB​ I am signed in but still can’t find direct messages

Hi there, @Rileygirl1 I do apologize for the inconvenience. Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. -Richard

Sent private message no response