Service issues and channel loss concern

I am writing to express my frustration and disappointment regarding recent issues with my service.

First, I am extremely unhappy about the loss of channels due to the deal that has apparently fallen through. These are channels I have been accustomed to watching, and their sudden removal without a satisfactory resolution is very frustrating. As a paying customer, I expect consistency in the service I am receiving, and this situation feels like a significant step backward.

Additionally, the new internet-only box I was provided has been unreliable. It needs to be reset every couple of days due to streaking and delays, which makes it very difficult to use consistently. This is not the level of quality or reliability I expect, especially after already dealing with the channel issues.

Overall, I am very upset with the current state of my service. I would appreciate immediate attention to both restoring the lost channels or providing a clear resolution, as well as addressing the ongoing equipment issues with the internet box.

I look forward to a prompt response and a solution to these problems.