"Service issue detected" scheme

Though I deeply resent Xfinity’s shameless attempts to turn every Xfinity employee into product hawkers each time I contact an Xfinity customer service, billing or technical support agent, I have to mention Xfinity’s creativity in developing a recent marketing ploy. This one deserves my admiration just for its diabolicalness. I received text link from Xfinity claiming something was wrong with my Internet service. The link read:

“Service issue detected. We’ve identified an issue that may affect your Xfinity Internet and Video services. Please schedule a free technician appointment to fix it.”

I made a screenshot of the link. I hadn’t detected anything wrong with my Xfinity Internet so, for a moment, I was appreciative of Xfinity for being proactive. When I read the part about scheduling a tech visit however, that’s when I became suspicious. Coincidently, the text arrived about a month before the end my Xfinity Connect Internet plan. Not surprisingly, I never received any notification from Xfinity informing me about the end of my Connect Internet service plan. The only communication about my Internet service during this time was in reference to an alleged performance issue. Apparently, my Internet signal was fine for the previous 10 months because Xfinity didn’t message me about performance issues during the entire time period. I called Xfinity and spoke to a telephone agent for details. The Xfinity telephone agent recommended scheduling an Xfinity technician to meet with me, in my home, to discuss higher performance Internet plans to fix the purported issue. The link was merely a clever ruse to get me to listen to a face-to-face sales pitch disguised as an Xfinity technician visit. My compliments to the marketing scoundrel who devised this enterprising trick.