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user_a12b04
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Visitor

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2 Messages

Wednesday, June 17th, 2026 9:52 PM

Service interruptions

For the past 2 weeks we have had short service interruptions to my internet service. So far my service has returned within a short time. It is very frustrating to have these interruptions 

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2 hours ago

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XfinityBradM

Official Employee

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1.4K Messages

5 days ago

@user_a12b04 Our team can definitely understand how stressful and irritating it is to have issues with your internet connection. We all work from home on this end of the screen so we can completely relate to how it causes you to make arrangements that you didn't expect. Have the interruptions been reported through the Xfinity app or status center? 

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user_a12b04

Visitor

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2 Messages

Thank you for your help. 

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2 hours ago

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XfinityThomasA

Official Employee

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3.6K Messages

 

Our team is always happy to assist, user_a12b04! Our support doesn't end here. Let's revist your service needs and review promotional optoins together. Please send us a Direct Message.

On a Desktop:

Make sure you’re logged into the forums.
Click the Direct Message icon in the top-right corner of the page.
Click the New Conversation icon to start a message.

Note: If the New Conversation icon is disabled, go to Profile Settings, uncheck “Opt Out from Direct Messaging,” and click Save.


In the “To:” field, type “Xfinity Support” and select the Xfinity Support handle with the blue checkmark to send your message.

On a Mobile Device:

Make sure you’re logged into the forums.
Tap the New Conversation icon.
In the “To:” field, type “Xfinity Support” and tap the Xfinity Support handle with the blue checkmark to send your message.

 

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2 hours ago

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