1 Message
Service Interruptions
I work from home with major international financial accounts and three times this weekend my internet services were interrupted due to no fault of my own or due to non payment on my behalf, this is unacceptable on all levels, your company is without any interruptions getting the payments due for my services and I expect the same. I do not interrupt my payments to comcast but every time my internet is interrupted it cost me thousands of dollars in lost accounts. I could care less about someone else’s services in my area or what Comcast has to do about their services just don’t interrupt my services while you do it. I refuse to believe with all the technology out the no one in your company is smart enough to figure this out.
XfinityDena
Official Employee
•
2.5K Messages
4 months ago
@user_eukgja Thanks for reaching out. I am sorry for how your experience has made you feel. Services may be out in your area due to a number of reasons, including but not limited to weather, power interruptions or other outside factors. When a service loss is declared in an area, our teams are notified and will work as quickly and safely as possible to ensure everyone is back up and running. We offer convenient self-service options to check service interruptions through My Account, the Xfinity App, or the Xfinity Status Center at http://www.xfinity.com/support/status. This is where you would get the most up to date information including ETAs. This is the same information all representatives have as well. Credits are applied once the service loss in the area is cleared. Once fully resolved, there is a way to request a credit online, and we will check to see if you are eligible! Visit the link: https://www.xfinity.com/support/account-management/credits/outage/details?client_id=helpandsupport&continue=https://www.xfinity.com/support/status&linkId=149261291.
0
0
user_0ims2u
3 Messages
9 hours ago
I too work from home and for 2 days my service has been interrupted for hours at a time. It is extremely frustrating. I was able to get credits and now all of sudden it says I have reached the maximum amount of credits and can't receive additional. So maybe I have reached the maximum amount I will pay for really bad internet service and send less than is owed. This is really unacceptable especially because I can see the service is in the same area for the past 2 days. With all of the technology and ridiculously expensive cable and internet service how is this still a problem! And there is no easy way to reach out to Xfinity - so I will just wait for a bot to respond to this message.
3
0