Visitor

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1 Message

Wednesday, May 6th, 2026 6:07 PM

Service interruptions - daily

Ever since planned maintenance that occurred in April 2026 the internet service in Cromwell, CT goes out almost every day.  Today it has been out since 9:30am and it is now 2pm.  I work from home and need reliable internet service.  It is impossible to speak to a live agent who can explain what is happening in my service area that we keep experiencing almost daily outages.  I’ve been a loyal customer for a long time and have never experienced consistent outages like this before.  I’m at end of my rope with xfinity.  I think it is time to switch to a new provider.  This is the worst experience I’ve ever had with xfinity.

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Official Employee

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2.8K Messages

2 hours ago

 

user_lxxelk Thank you for bringing your experience to our attention so we can make sure you're getting the fast, reliable Xfinity internet you pay for. I'd like to take a look at your account to get a better idea of the issue and find the best path to resolution. 
Please send a direct message to Xfinity Support by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address in the body of the message so I can find your account and help. 

 

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