Visitor
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1 Message
Service interruption
I’m on with an agent. I’ve gotten ZERO assistance. My service has been on and off since 9/18/26. The app said that there was work being done in the area. Today 9/23/26 app states work completed but my internet is going out every few minutes. Been on the phone for an hour. First was told a technician will need to come by because it’s a wiring issue. Soonest appt is 9/28!!! U acceptable since my husband needs to access hospital X-rays all night long on call. Now they’re stating is a security issue!! I have to call customer security assurance!??!!
I called the number they gave me and it’s a fax line! What the heck am I supposed to do??
XfinityBradM
Official Employee
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1.6K Messages
43 minutes ago
@user_otnwmh Troubleshooting through the Xfinity app is a great alternative option to reaching out to a representative. A lot of the same questions are asked through the troubleshooting process that we ask customers and if the system shows there are some issues on the signal it will perform some refreshes on the equipment and account and if those options do not work it can set you up an appointment with one of our awesome technicians. Our community experts have put together some great troubleshooting tips to review to get some insight as to what the potential problem is and ways to fix it.
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