1 Message
Service interruption
I chatted with an agent on line last month and got the fees waived and was back on affordable connectivity program. Now my service is turned off and I have a bill to pay. Was that agent lying?
1 Message
I chatted with an agent on line last month and got the fees waived and was back on affordable connectivity program. Now my service is turned off and I have a bill to pay. Was that agent lying?
XfinityThomasB
Official Employee
•
2.1K Messages
10 months ago
user_hltlxy The Affordable Connectivity Program has ended, the program officially ended on May 31, 2024. This was a federal program, we were only a servicer of the program, but Xfinity has affordable options to keep you connected like Internet Essentials — with prices as low as $9.95/mo.
https://www.xfinity.com/learn/internet-service/acp
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