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user_f87297
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Visitor

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1 Message

Friday, September 9th, 2022 5:17 PM

Closed

Service interruption

My internet has been going on and

off several times a day for over a week. I’ve reset the modem, moved the modem to a more open location. I’m still having service interruptions 

Question

 • 

Updated 

3 years ago

147

3

This conversation is no longer open for comments or replies and is no longer visible to community members.

XfinityJohnG

Official Employee

 • 

1.7K Messages

3 years ago

Thank you for reaching out to us here @user_f87297. I would be happy to look into an internet issue from here for you. Could you send me a direct message with the full name and complete address for your service? 

 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://comca.st/3QzWk5i

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

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EG

Expert

 • 

110.3K Messages

3 years ago

The concern is not "Xfinity App" help related. Thread moved here to the proper help section, and for greater exposure to the Comcast corporate employees (The Digital Care Team) for assistance. 

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user_83b750

Visitor

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2 Messages

3 years ago

I’m having the same issue myself. 

3

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XfinityRichard

Official Employee

 • 

1.9K Messages

Hi there, @user_83b750 Thank you so much for your time and patience today. I'm very sorry for the trouble you are having with your service. Please be assured you reached the right person to assist you. Please send me a DM with your full first and last name and your full-service address so I can help you further with your concerns.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

XfinityRichard

Official Employee

 • 

1.9K Messages

Hi Travis, nice to meet you. Please let me take a brief moment to thank you for permitting us to be your provider! I want you to know it's a privilege to have the opportunity to work with you! I can promise you that this doesn't go unnoticed. We cannot express how much we thank you for your loyalty and please be assured you reached the right person to assist you! I'm very sorry for the trouble you are having with your service. I understand how frustrating this is for you, how long have you been having this issue?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_83b750

Visitor

 • 

2 Messages

@XfinityRichard​ For a month now. 

3 years ago

0

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