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Dnevarezf
1st Topic

Visitor

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2 Messages

Saturday, November 1st, 2025

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Service Interrupted After Payment Arrangement

My service was interrupted after making a payment arrangement. I called but no one is able to assist. Im trying to direct message but I dont see the option.

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Updated 

5 hours ago

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XfinityEva

Official Employee

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2.1K Messages

11 hours ago

Oh no @Dnevarezf sorry to hear you are having trouble with your arrangement. Sometimes a payment is scheduled, however, this is not the same as a payment arrangement. Did you receive an email with the confirmation of the payment arrangement? 

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Dnevarezf

Visitor

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2 Messages

I requested a payment arrangement and was told that they could give me an extension to pay on the 15th and I would not lose my service. No I did not receive any email. 

(edited)

11 hours ago

0

XfinityShawn

Official Employee

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2K Messages

 

Dnevarezf Our team can look into your payment arrangement concerns today.

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 

Click "Sign In" if necessary

Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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11 hours ago

0

XfinityShawn

Official Employee

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2K Messages

5 hours ago

@Dnevarezf Our team appreciates you allowing us to go over your account today. Take care, and have a good day. 

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