Service installation timeline / questions

I recently had a tech come out and say that our house was too far (~350 ft) from either of the 2 poles with cable drops in front of our house. He mentioned that a 3rd pole (in between those two) is close enough, but he had to submit a construction request to get a drop on that pole and he was unable to provide a timeline at all.

I work from home, and if I have to wait for service for some indeterminate period of time, I'm going to have to go with another company. I called xfinity to see if I could get a timeline on when the construction request would be filled, and if we could potentially expedite the issue. I wasn't confident that the support rep understood what I was asking for, but they assured me that they had an escalation request in for the construction, and we were eventually told that we had an appointment scheduled. 

As I was expecting, a technician showed up today to do installation, and for the same reasons as above was unable to do so. He was a little hard to understand, but it sounded like he put in an order to have a cable buried (RJ11?) from one of the existing poles, as it apparently can handle the longer distance. He said I would get a call at some point, and that might be done within a few business days, but he seemed similarly unsure.

My questions are:

1. I'm not sure which technician (if either) was "correct" in their assessment of what needed to be done. I will say that the pole that the first technician talked about adding a drop would not need to cross our driveway, whereas a new line from the old pole would.

2. How can I get some sort of timeline on when something can actually be done to get me service?

3. Once I find out a timeline, is there a potential way to expedite?

4. I've seen others that get quoted some really high prices, but so far neither technician has mentioned anything outside of the basic installation fee. Am I looking at additional cost on either of these installation methods?

The technician from today also gave me what looks like a OneDrop confirmation code if that helps, but I did not get one from the first technician.

Thanks