Hey there, user_16rrde! Thanks for knocking on our XFINITY Community door. We understand it is vital for your services to be working at all times. We can look into your account directly to check for further updates for you. To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
EG
Expert
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115.8K Messages
6 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityNatalie
Official Employee
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555 Messages
6 hours ago
Hey there, user_16rrde! Thanks for knocking on our XFINITY Community door. We understand it is vital for your services to be working at all times. We can look into your account directly to check for further updates for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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