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user_8ozbg2
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11/14/2026 4:02 PM

Service in my area left unfinished and sloppy

A service associated with a network outage at my address was left unfinished, with exposed wiring left open by the street and trash components left out from whatever they ended up doing, and left me still without internet more than a day later.

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60 minutes ago

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XfinityVictor

Official Employee

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2.6K Messages

60 minutes ago

 

user_8ozbg2 Hello, I am sorry that there is exposed wire let behind. I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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