1 Message
Service has been off for over 24 hours
My services have been off for over 24 hours. I have called several times and get an automated message saying that they are aware of the outage and I will be contacted as soon as it’s been resolved. I can not speak to anyone until the issue has been fixed. I would like some kind of explanation.
EG
Expert
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110.3K Messages
9 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityOrlandoM
Official Employee
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2K Messages
9 months ago
@user_rt5pob
Thanks for reaching out I work from home and have two teenage gamers so having a reliable connection is a must. If you've checked the Xfinity app or called R 1800 number and are being advised there is a service interruption in the area, W e do apologize for any inconvenience.
You can track the status of the issue via our amazing Xfinity app https://www.xfinity.com/apps and even set up for text alert to be notified once series are back up and running.
I also use this amazing app to pay my bills and trouble shoot my services when there is no known service interruption.
We never expect you to pay for services you cannot use due service interruption therefore we have a self-service link that you can obtain a credit for the downtime once the service is back up and running just visits xfinity.com/support/status and clicks the link, Check eligibility in the Tips in case of an outage section at the bottom of the page.
I will check back in with once everything is up and running to make sure everything is working as it should be, do you have any question or concerns?
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XfinityOrlandoM
Official Employee
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2K Messages
9 months ago
Hello how are your services working today?
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