Visitor
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10 Messages
Service hard disconnected
My service was hard disconnected due to nonpayment. I have been paying a little bit every two weeks but I haven’t been able to make a full payment. I was sent a cancellation email this morning but I really need my services
XfinityChelseaB
Official Employee
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1.7K Messages
1 year ago
Hello @J-P-123, Thanks so much for taking a moment out of your night to leave a post on our community forum. Please note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. Per those guidelines, continued violations could be subject to a revocation of your Xfinity Forum privileges. We never want to get to that point with any user, so we recommend reviewing those guidelines thoroughly. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads up for future reference, but I look forward to further assisting you in your DM.
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