Service goes down several times a week. I'd like to get more information.

Hi Natalie. 

Thanks for the quick response. I haven't done any troubleshooting. The issue is on the Xfinity side. A few minutes after it goes down, I get a text from Xfinity telling me that it went down and that it will be down for the next 3 hours. Anywhere from 30-90 minutes later, I get a follow-up text telling me my service has been restored earlier than planned.

I understand service will go down from time-to-time but this is happening with regularity and in a pattern. It went down on 5/12, 5/11, 5/3, 4/27, 4/12, 4/11, 3/28, 3/27, 3/13, 3/10, 3/7, 2/24 etc. Always just after lunch, around 1pm, and always for between 30 and 90 minutes. 

I'd like to understand why it keeps going down. If this is a result of some temporary work in the area, then how long should I expect it to continue for? If its another month, I'll deal with it. If its another 6 months or there is an infrastructure issue then I'll need to make alternate arrangements. I can't get anyone on chat or the phone to provide these answers so i'm hoping you can help here.

Thanks,

R

We can certainly check further into this matter for you, user_4sbmja.  Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into specifics on the account from when the service has been down. 
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.