UNCNU's profile

Contributor

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124 Messages

Thursday, June 4th, 2026 3:30 PM

service email from xfinity

today I received an email from xfinty confirming an updated service order.  however, I have not made any recent changes to my service.  the items listed and costs were the same as my last bill, so nothing appeared to change. 

was this just a glitch or am I missing something?

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Official Employee

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3.4K Messages

22 days ago

@UNCNU

Thanks for reaching out to us,  sometimes there's account corrections that are made to your account that don't affect your billing. If you look at the information in the e-mail the detailed information should show you what changes occurred

Contributor

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124 Messages

22 days ago

like I said, nothing changed.  the services and costs were identical to my previous bill, other than taxes and fees going up two cents from $22.55 to $22.57. my cable, internet, etc. service was the same.

Official Employee

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1.4K Messages

Hi there, @UNCNU. To better understand taxes and fees, you can check 

https://www.xfinity.com/support/articles/most-common-taxes-fees-surcharges-on-your-bill

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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