Visitor

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1 Message

Sunday, February 8th, 2026 7:14 AM

Service Down in Nashville Despite Power being restored

I need internet service restored for my home and the internet wire reconnected to the house after the ice storm in Nashville.  I have had power turned back on for almost a week now.  I cannot call and talk to anyone since an internet outage is detected for my account.

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Official Employee

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2.5K Messages

11 hours ago

lkbehne

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

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