1 Message
Service down in Cape Coral again
That 6 out of 10 days the Internet has gone down. They promise 99% uptime but sorry we can only deliver 40. It always goes off at0930 am they sent out a notice if you go to thier website it's down till 1140 am ok 2 hours I can deal then it changes now it's 6pm. Century link one of the worst internet providers was 80%. Everyone in the neighborhood I talk to is very upset. These employees tell me they are not paid well I why should they care. Verizon is coming here soon get ready
XfinityBillie
Official Employee
•
3.3K Messages
2 years ago
@user_aa1d86 This is never the experience we want for our valued customers. I would love to look into things further on our end to see what's happening. Please send us a DM to Xfinity Support with your full name and address to get started.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0