Contributor
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23 Messages
Service down in atlanta
internet and cable down since this morning in 30005 zip. Status update said it will be base by 3:46 today. Now it says "as soon as possible". Can we get a "real" status update of what is going on?
Contributor
•
23 Messages
internet and cable down since this morning in 30005 zip. Status update said it will be base by 3:46 today. Now it says "as soon as possible". Can we get a "real" status update of what is going on?
Responses
ComcastMichelleR
Official Employee
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369 Messages
6 m ago
@nobody102 Thanks so much for taking the time to reach out to us regarding your service disruption. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your home and we want to do all that we can to assist. I rely on my connection for business and personal use I know how disruptive and frustrating any issue can be especially when you are hoping it will resolve itself as quickly as possible. I would love to look further into the disruption. Can you please reach out through private message with your first and last name, name on the account if different, service address and account number? If you’re having trouble locating this information, you can also reference our world-class MyAccount app to view all of your account details by the simple touch of your fingertips! Please follow the process here to learn how to obtain that information: comca.st/30x1qW2.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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