Visitor
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1 Message
Service down for a week
I’m gonna lose it. My service has been down since Monday. They’re working on the lines. Blah blah blah FOR A WHOLE WEEK? Can’t get a real person to talk too to save your life. I’m in Sterling Hts. I WANT HELP NOW. I have done everything their robot told me to do. When will this get fixed?
XfinityThomasA
Official Employee
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3.7K Messages
5 months ago
https://www.xfinity.com/support/status
You can also use the Xfinity app, which gives you the same details right from your phone.
And if you’ve registered your mobile number for Comcast Alerts, you’ll automatically receive helpful text updates—including estimated resolution times, periodic progress updates, and a final confirmation when everything is back up and running.
If you prefer, you can also text OUT to 266278 (COMCST) to see if there’s a known interruption in your area. (Standard messaging and data rates may apply.) You’ll also have the option to get a text as soon as your services are restored.
One more thing that might help: Xfinity WiFi hotspots. There are millions of them available across our service areas to help keep you connected while we work on the issue. When you’re near one, look for the xfinitywifi or XFINITY network name in your device’s WiFi list.
If you need anything else or want help checking your service, I’m here for you!
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user_im4yxa
Visitor
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4 Messages
12 hours ago
Holy HECK 😱
I'm hoping someone from Xfinity can help because I've run out of options.
There is a damaged Xfinity utility box/pedestal in my neighborhood that appears to be causing a service outage. I'm not trying to schedule a technician to come to my house—I simply want to report the damaged equipment so someone can come repair it.
Here's everything I've already tried:
- Texted OUT to 266278.
- Checked and reported through the outage tools.
- Called customer service and waited on hold.
- Chatted with the virtual assistant.
- Chatted with a live agent.
- Tried every reporting option I could find.
Every single time, I'm told I need to schedule an appointment at my home. That's not the issue. The issue is damaged Xfinity equipment in the neighborhood.
To make matters more frustrating, the outage isn't even showing on the Xfinity outage map, so the system keeps treating this as an individual service problem instead of a network issue.
How can I report damaged Xfinity infrastructure so it gets routed to the maintenance or line crew instead of residential customer service? There has to be a way to report a broken utility box without scheduling an unnecessary home appointment.
If any Xfinity employees or moderators can help get this to the correct department, I'd really appreciate it.
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