SERVICE DOWN FOR 7 DAYS

@XfinityDena​ We are not in the hurricane impact area. This occurred last week before any weather occurrences, unless comcast is now affected by nice sunny weather as well.

The app literally says network damage. No ETA of return. No credit offer. No texts, no updates, nothing for the entire week so far. and then the run around and customer service being turned off for all of our accounts because of this outage.

The status has not updated in days, yet pretends that it has as it shows whatever time you refreshed it.

Again map does not show extent of outage.

Need more real info here.

I do understand @tiredofnohelp We are limited to the information and have the same information you have on the app. I totally get how this is not the best answer or the most desirable and I am really sorry.

Oh, no @tiredofnohelp.

Let's get that fixed. We can help by scheduling the next available technician to troubleshoot onsite as quickly as possible. How does this sound?

If the outage is on your end, what will a technician do at my house? You can schedule one, but not sure what they will fix as I have no idea what’s broken as your system and no agent will update me

@tiredofnohelp, if there is an active service interruption in your area then we'll already have our network maintenance team working to make the necessary repairs. If there isn't an active service interruption, then a tech would be able to investigate any local signal concerns, and refer the work to our maintenance team if the issue is stemming from further up the line. If you'd like to proceed, please reply to our DM conversation and we can make sure we're going down the best path towards a resolution.