Visitor
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1 Message
Service down again
Service keeps going down and it takes a day or so for it to come back up. This has been happening over the past few weeks a couple times now. If this continues, I will need to find a new provider that can provide me with Wireless maybe Wireless 3 Can help
XfinityJamesC
Official Employee
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2.1K Messages
2 days ago
Greetings, @user_zsu3g3! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your service, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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