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user_phuktt
1st Topic

Visitor

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1 Message

09/06/2026 2:39 AM

Service Discontinued for no reason

I recently moved and went through the entire process to do so. My wifi shut off this morning with no warning. I paid my bill and it still says that I am no longer a member. The address listed on my account is still the old address and not the new address even though I already changed it for the move.

Question

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Updated 

2 hours ago

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EG

Expert

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120.6K Messages

2 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityThomasD

Official Employee

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2K Messages

2 hours ago

 

user_phuktt Thank you for submitting a post. I'm sorry to hear that the transfer of service seems to have hung up somewhere or has not been processed at all. My team can help get this taken care of if you still need assistance. If you haven't already had the accounts fixed, please send our team a direct message with your full name and address.

To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "Start new conversation" (pencil and paper) icon
  • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

    How to: Direct messaging within the forum

 

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