Visitor
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3 Messages
Service Disconnected
Recently I had my wallet stolen and my bank account compromised. Without any notice XFINITY shut my service off and didn’t even contact me regarding my bill. I have documentation stating that the returned payment was due to theft issue. I am asking for reinstatement of service due to unfortunate theft and a payment plan of some sort/restriction lifted to schedule my payment to activate my service. I work from home and need my service to work
EG
Expert
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118.3K Messages
6 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinitySara
Official Employee
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2.6K Messages
5 hours ago
We are so sorry to hear about that recent compromise, @user_jfgx6a! That's always a concern (and hassle) when dealing with bank issues. Our team will gladly take a look at your account and see what can be done to help, not to worry! Could you please send our team a direct message to continue?
To send a direct message:
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
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user_jfgx6a
Visitor
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3 Messages
2 hours ago
Dear Xfinity Customer Relations,
I am writing to formally address a serious issue with my account.
My services were recently disconnected without any prior notification due to a returned payment. This situation was the direct result of my wallet being stolen, which caused an unexpected disruption in my payment method. Unfortunately, I was not given any warning or opportunity to resolve the issue before my services were shut off.
As a new customer, I am extremely disappointed and frankly surprised that my account was disconnected without any advance notice, communication, or attempt to contact me. This has caused significant inconvenience.
In addition, I am currently unable to reach a representative through your standard customer service channels, which has made resolving this matter even more frustrating.
I am fully willing and able to bring my account current immediately. However, I understand there is now a stop-payment or restriction on my account preventing me from doing so. I respectfully request the following:
• Immediate removal of any payment block or stop-payment restriction
• Restoration of my services as soon as possible
• Clarification as to why no notification was provided prior to disconnection
Please treat this matter as urgent. I would appreciate a prompt response so I can resolve my balance and restore my services without further delay.
Thank you for your attention to this matter.
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