Service disconnect

user_ttn73k Hello and thank you for reaching out to Xfinity via our Community Forums. We apologize for the unexpected service interruption. We understand how frustrating this can be, and would be happy to work with you to resolve this as quickly as possible. To better assist you, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account. 

 

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it