Viloet2008's profile

New Poster


1 Message

Wed, Dec 16, 2020 3:00 PM

Service disconnect

I was sent a message at my E Mail

[EDITED: Removed personal information.] today.

It says it is from Xfinity.07

The email reads my wi fi, cable and TV will be disconnected within 72hrs. I want to know if this was sent from Comcast or is this a scam.

Thank you

[EDITED: Removed personal information.]

 The spelling of (Xfinty) was mispelled



Official Employee


6.8K Messages

7 m ago

Hi Viloet2008. Thanks for creating a post on our Forum. Your post has been edited to remove your personal information. Please refrain from posting personal information in the public forums, as doing so is a violation of Xfinity Forum Guidelines, and  puts your personal information at risk.


Regarding your post question, the email address you provided that sent you the message is not a know Xfinity email sender. Please disregard this message as spam. 


Feel free to report this email as a spam / "Phishing email" to our security department. When reporting phishing emails, it is critical that you send us the email headers. Please do not forward the phishing email. Forwarding the email will remove the original headers. Once you have copied the full message headers from the spam message, paste the header and the message into an email and send it to with the subject line "Phishing email". 


To learn more about email phishing and protecting your account, please visit:


If you would like help with reviewing your account and to check status, please send me a private message and include your full name and service address so I can access your account.

New to the Community?

Start Here