Service Change/Equipment Return Notices

Hello,

I was informed that my service was recently changed, but I never made changes to my Xfinity account. I don't know if someone else made the change on my behalf somehow, but I have been receiving notices that I need to return equipment that I never received. I've also received notices that I've gone over the data limit, so I've been charged more. My most recent bill was over $200 as a result. How can I revert back to what my plan was before, and how can I stop receiving notices about returning the equipment?

Thank you.

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XfinityBillie

Official Employee

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3.7K Messages

1 month ago

user_sjgraham We appreciate your time in reaching out to us here on our Xfinity Forums. I know I would be concerned if you received notice of a plan change but you never made any changes. I'm happy to look into that, as well as the equipment notices and your concern regarding the data limit. Please send us a DM to Xfinity Support with your full name and address to get started.

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Customer Service

user_sjgraham

Service Change/Equipment Return Notices

XfinityBillie

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