user_jkp31's profile

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2 Messages

Wednesday, August 12th, 2026 1:59 PM

service change

I want to change my TV plan from Popular TV to Sports and News. Will I need to take any of the equipment to the Xfinity Store?

Oldest First
Selected Oldest First

Official Employee

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3.6K Messages

5 hours ago

Hello, @user_jkp31 I can assist you with making this change from Popular TV to Sports and News. It's a simple account change and should not require any equipment changes. Could you please send our team a direct message with your full name and full address? To send a direct message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click "Start new conversation" (pencil and paper) icon

In the "To:" line, type "Xfinity Support"

As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic will replace the "To:" line.

Type your message in the text area near the bottom of the window.

Press Enter to send it.

 

How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

(edited)

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