Service Cancelled

@user_1y6mck

Thanks for reaching out to us, we do apologize for any inconvenience you're having with your services being disconnected.

I'll be happy to look into your account and make sure it's cancelled and set the proper expectations for you on how our billing system works.

 To get started go ahead and send me a direct message including your first and last name and complete service address

Here's the detailed steps to direct message us: 

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message