U

Visitor

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2 Messages

Sunday, June 8th, 2025 8:49 AM

Service cancelled without my choosing to cancel

My service has been canceled even though i never cancelled it

Visitor

 • 

2 Messages

2 days ago

Still waiting for help. Never chose to cancel service but it has been canceled. Can't get through to a live agent no matter how hard I try. Extremely frustrating.

Official Employee

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1.6K Messages

@user_ge41ch Our team can help! Thanks for bringing your account concerns to our attention. I will meet you back in the live chat for more assistance. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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