Visitor
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2 Messages
Service Cancelled - No Confirmation?
Hello,
I cancelled service yesterday and shipped my modem back to Xfinity yesterday as well. I still don't have confirmation and my account still appears to be active. How can I confirm this is being disconnected?
XfinitySara
Official Employee
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2.8K Messages
4 hours ago
Hello, @user_achcs8! Thanks for reaching out. That's a great question! Do you see any open or pending work orders when you sign in to your account online? These requests (by default) typically remain open for 10 days before completing and closing. Your request should reflect the last billing date as the day you wanted service to end, and proration (partial credit) generally and automatically updates your final balance after that 10-day period and full account closure.
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