Visitor
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1 Message
Service cancelled as of 10/4 but still charged full monthly fee
I cancelled my service as of 10/4 but was still charged the full monthly fee. Please cancel my service as of 10/4 and provide prorated refund from when you said you would end my service as I moved.
thank you
Samantha
XfinityNatalie
Official Employee
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398 Messages
7 hours ago
Greetings, user_r008kp! We appreciate you sliding by our XFINITY Community Forum. I understand how important it is to ensure your last bill reflects as expected. We will truly miss you as a valued XFINITY member! Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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