Visitor
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1 Message
Service Cancellation
I want to cancel my Xfinity Internet service effective 10/30/2026. I do not want a phone call or retention offers. Please process the cancellation through this messaging channel and confirm the termination date, final charges, and equipment-return requirements in writing.
EG
Expert
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122.6K Messages
6 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJeffB
Official Employee
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903 Messages
5 hours ago
Hello user_gxsjw3, thank you for taking the time to post here. We are sorry to see you go, but we will, of course, assist you. To do so, we will need account information best kept private.
Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
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