Visitor
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1 Message
Service cancellation
Hello,
I’d like to cancel my Xfinity service because I’m leaving the United States.
I previously tried to cancel my service through the Xfinity app, but the agent told me that I had already paid for September and that I should contact Xfinity when I need to pay the new bill.
However, I’m leaving the U.S. on September 8, and I noticed that my next billing cycle appears to start on September 13. I would like to cancel my service effective September 8, before the new billing cycle begins.
Could you please help me cancel my service without a phone call? I would also appreciate it if you could confirm that I will not be charged for the billing cycle starting September 13.
Thank you for your help.
EG
Expert
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120.5K Messages
1 hour ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityNatalie
Official Employee
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1K Messages
36 minutes ago
Hey there, user_cr3iwn! Thank you for allowing us to be your former friendly service provider. We wish you safe travel outside the United States. We would be more than happy to assist you with your service cancellation. Rest assured, you have reached the right team to help with your request. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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