Visitor
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2 Messages
service cancellation
I already cancelled my service for August 6th, which was last week. I received an email confirmation, although it was missing the date. My account doesn't show anything about a cancellation and today I received a new bill for the next month. I already have new people living in my house. Xfinity Assistant wants to schedule a callback for Friday while today is Monday. there is no way to do this online, or even write or call. None of the other services I cancelled were this difficult. What can I do to finally get this cancelled?
EG
Expert
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119.9K Messages
5 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAngie
Official Employee
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2.9K Messages
5 hours ago
Please send us a DM with your name and address.
Here are the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the “Direct Messaging” icon.
3. Click the “Start new conversation” (pencil and paper) icon.
4. In the “To:" line, type “Xfinity Support”.
5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
6. An “Xfinity Support” graphic will replace the “To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press “Enter” to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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