Visitor
•
1 Message
Service Cancellation
Hello,
I requested a cancelation of my Xfinity service earlier this week. After receiving verbal confirmation of the cancelation, nothing on my account or email substantiated this.
Please help me cancel this service.
Thank you.
XfinityJoe
Official Employee
•
1.2K Messages
6 hours ago
HI there @user_gu95u3 we'd be happy to review your account with you.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3kYXwkR for an example
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