Hello, @rugle1 thank you for reaching out over Xfinity Forums. Sorry to hear you're looking to stop service, we appreciate you being part of the Xfinity Family. You've reached out to the right place for assistance and can help with account requests. Since I'll need to gather some information that we don't want here in our public conversation. When you have time could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
XfinityJustinC
Official Employee
•
2K Messages
7 hours ago
Hello, @rugle1 thank you for reaching out over Xfinity Forums. Sorry to hear you're looking to stop service, we appreciate you being part of the Xfinity Family. You've reached out to the right place for assistance and can help with account requests. Since I'll need to gather some information that we don't want here in our public conversation. When you have time could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
0
0