Visitor

 • 

1 Message

Wednesday, November 5th, 2025

Service Cancellation

I am moving out of state and would like to cancel my service. I believe I have paid until mid-November that is fine. I don't need a refund, but do not want to be billed again.

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Selected Oldest First

Expert

 • 

114.3K Messages

3 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

 • 

2K Messages

3 hours ago

@user_3k97sa Our team can help you with making changes to your account.

Can you please direct message me your first and last name along with your full service address so that I can assist you further. 
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

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