@markhen I understand you're moving and need to disconnect your internet service. I can certainly assist you with that.
Before processing the disconnection, would you like to explore the option of transferring your Xfinity service to your new address? We can check service availability and streamline the setup if you're interested. If you'd prefer to proceed with the disconnection, please let me know, and I'll take care of it. Either way to get started, please send me a direct message with your full name and address.
To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
XfinityChristy
Official Employee
•
2.1K Messages
4 months ago
@markhen I understand you're moving and need to disconnect your internet service. I can certainly assist you with that.
Before processing the disconnection, would you like to explore the option of transferring your Xfinity service to your new address? We can check service availability and streamline the setup if you're interested. If you'd prefer to proceed with the disconnection, please let me know, and I'll take care of it. Either way to get started, please send me a direct message with your full name and address.
To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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