5 Messages
service cancellation
How the heck do I cancel my service? Chat agents aren't available and there is only a move/transfer service option. I have had horrible service from xfinity and have switched to AT&T fiber and so need to cancel immediately.
XfinityLinda
Official Employee
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1.8K Messages
6 months ago
Thanks for connecting with us here in our community, @412nathan. Sorry to hear you need to cancel after switching, but we can assist. We'll need to get your full name and address via Direct Message. We look forward to your message.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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EG
Expert
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110.6K Messages
6 months ago
Concern moved here to the Customer Service help section.
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