2 Messages
Service Cancellation
I am having no luck getting in touch with a person to cancel my service after multiple call in attempts. Can I get a direct message so I can begin my cancellation?
2 Messages
I am having no luck getting in touch with a person to cancel my service after multiple call in attempts. Can I get a direct message so I can begin my cancellation?
XfinityThomasA
Official Employee
•
2.5K Messages
1 year ago
Our team can help process your account cancellation request, user_r81ip2, while making things as simple and easy as possible. We'll ask a few questions, process your disconnection request on file, and go over all pertinent info together. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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